Legal

Refund & Cancellation Policy

Last updated: 04 September 2026

This policy covers cancellations of consignment bookings and refunds of amounts paid online — including booking/advance charges and freight bill payments — through the A.C. Carrier website.

1. Cancellation of a Consignment Booking

• A booking can be cancelled by contacting us at [email protected] or +91 98648 42560 with your consignment/LR number.
• Cancellations requested before the consignment is picked up / dispatched are eligible for a full refund of any advance paid online.
• Cancellations requested after the goods have been picked up or the vehicle has been dispatched may be subject to a deduction towards loading, handling, or part-transport costs already incurred, deducted from the refund amount.

2. Refund of Online Payments

• Duplicate or failed payment: if an amount is deducted but the booking or bill payment is not confirmed, the full amount is refunded automatically to the original payment method within 7 working days.
• Cancelled booking: approved refunds for cancelled bookings are processed to the original payment method within 5–7 working days of the cancellation being confirmed.
• Overpayment of a freight bill: any amount paid in excess of the actual freight bill will be refunded within 7 working days of the discrepancy being verified.

3. How Refunds Are Processed

All refunds are issued to the original payment method used at checkout (UPI, card, net banking, or wallet) via Paytm Payment Gateway. A.C. Carrier does not issue refunds in cash for amounts originally paid online.

4. Non-Refundable Situations

• Freight charges for consignments that have already been delivered to the consignee.
• Delays caused by incorrect address or contact details provided by the consignor.
• Delays caused by circumstances beyond our control, such as weather, road blockages, or regulatory restrictions.

5. Need Help?

For any refund or cancellation request, please reach out with your consignment/LR number and payment reference so we can process it promptly. See our Contact Us page for details.